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Refunds Policy

General Returns & refunds Policy (Does not include T-Shirts)

Refunds of Services availed or Booked:

  • We do not offer a refund for a Service already booked, started availing or already availed by you.
  • No Refund is Applicable for Scholarship Activation fees
  • If you are applying for any preparatory course/coaching for any exam, You are responsible for checking the eligibility. Any claims of refunds after admission based on NON-Eligibility in the exam will not be entertained
  • No Refunds can be granted, if you cancel/leave the course in the midway for whatsoever reason, However, you can pause your course for a max of 3 times and avail it back within 1 year of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, Books, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Returns of Products

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Duration of receiving the Refund:

  • Once your Refund received is accepted, We take up to 45 working days to issue a refund to you. Refund is processed via Online Mode or Cheque Mode ONLY. The refund will be sent only to the Service recipient's Account Number Only

    Additional non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    • There are certain situations where only partial refunds are granted (if applicable)
    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    • Any item not in its original condition is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 30 days after delivery

    Refunds (if applicable)

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at billingdesk@biotecnika.org.

    Sale items (if applicable)

    • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shekhar@biotecnika.org and send your item to

    BioTecNika Info Labs Pvt Ltd, #436, 2nd Floor, 27th Main, Sector-1 Bangalore Karnataka IN 560102.


    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


    • To return your product, you should mail your product to: #436, 2nd Floor, 27th Main, Sector-1 Bangalore Karnataka IN 560102
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item over Rs 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
    • T-Shirts Returns & Refunds Policy

    What are the terms of the return policy for T-Shirts?

    • The purchased item can be exchanged or returned for any reason whatsoever. 
    • The request for return must be placed within 7 days of receiving the product. 
    • The product should retain all original packaging and tags.
    • Keeping hygiene in mind, we may refuse to accept returns of worn, washed, or soiled items.
    • If you choose to exchange the item for any reason for mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. 
    •  Gift cards/vouchers are non-refundable

    Return Process:

    • You can apply for a return on- cst@biotecnika.org
    • Keeping hygiene in mind, we may refuse to return worn, washed, or soiled items.  Customers are requested to send images of defective items to the Customer Satisfaction Team ( cst@biotecnika.org ). Once the team confirms, the item can be returned.
    • The reason for the exchange must be mentioned in the email. For Size related exchange, the correct size should be mentioned. 

    How soon will the exchanged product reach me?

    • The exchange will be processed within 7-10 days of receiving the request, depending on availability of Stocks 

    Refund Process:

    • Refund request can be placed by sending an email to cst@biotecnika.org 
    • The team will verify your order and confirm your order cancellation and initiate the return procedure.

    The Refund will be processed within 25 Working days from the date of receiving the refund request. A doorstep refund is not applicable.

    Biotecnika Info Labs Pvt Ltd reserves the right to not accept refund requests and all decisions of BioTecNika management will be final & Binding. However all efforts will be made to keep the interest of the buyer on a priority.

    Buy purchasing a merchandise from our store, you agree to the above terms & conditions.